Shipping & Returns
SHIPPING
We offer free shipping within Canada on all orders over $250 CDN (before tax) For orders under $250, Canadian shipping is $15.
Once your payment has cleared, your order will be shipped. We try our best to ship within a few days, but occasionally the shops are so busy that we aren’t able to get to the post office. We promise that your package is very important to us and we will get out as quickly as we can! We ship with Canada Post regular mail or light packet service, depending on size and weight. Packages within Canada and to the USA will not be shipped with insurance or a tracking number. If you require insurance or a tracking number, please contact us prior to ordering.
HOW LONG WILL IT TAKE?
Orders within Canada normally arrive within 10 business days (two weeks), depending on where you live. If you require expedited shipping, please contact us prior to ordering and we can give you a quote.
We currently offer a flat rate of $20 CDN to ship to the US.
Orders to the USA normally arrive within 20 business days (4 weeks), depending on where you live. There’s also the X-factor of customs, which can cause delays. In our experience, customs delays are rare, but they can happen and they are completely out of our control. You are responsible for paying for any and all customs duties. If you require expedited shipping to the USA, please contact us prior to ordering for a quote.
RETURNS & EXCHANGES - items purchased IN STORE:
The return policy for items purchased in our brick & mortar shops is Exchange or Store Credit only.
Most* full price items purchased in store may be exchanged (not refunded) if brought back within 30 days. Exchanged items must be unused, have the tags on and be accompanied by a receipt. *All sale and discounted items are final sale. Face masks, underwear, swimwear and tights are final sale items.
RETURNS & EXCHANGES - items purchased ONLINE:
We really love everything we sell and we want you to love it too. (-: If for some reason you are not completely satisfied with your purchase, email us within a week of receiving it and then ship the item back to us and we will be happy to issue you a store credit or refund. We are not, however, able to refund shipping costs. ** Please note that this is the return policy for our online shop ONLY.
Most* items purchased online may be exchanged or refunded. To be eligible for an exchange/refund, please contact us at info[at]workshopandflock[dot]com within 7 days of receiving the item in order to request an exchange/return. Item must be returned unused, in original packaging and with the tags on. Item must arrive at Flock Boutique within 14 days of exchange/refund request. Shipping costs are not refundable. Any store credit/refund issued will not include shipping costs.
*All sale and discounted items are final sale. Face masks, underwear, swimwear and tights are final sale items.
SHIPPING COSTS / SHIPPING ADDRESS
To return your product, please send it by mail to:
Flock Boutique
1275 Wellington St. W.
Ottawa, ON K1Y 3A6
Customer is responsible for paying for the shipping costs required to return the item to our shop. Please consider using a trackable shipping service and/or purchasing insurance on the shipment. Exchange or refund will take place once item has been received.
DAMAGED ITEMS
It is rare, but items can get damaged in the post. If this happens to you, please email us within a week to let us know what has happened. In your email, please include the date the damaged item was delivered, the tracking number (if there is one) and photos of the damaged item still in the damaged packaging. This is necessary for us to process an insurance claim.
HAPPINESS
While we have been operating our brick and mortar shop for almost 20 years now, this is our first stab at a fully functional online store, so bear with us, there are sure to be a few hiccups long the way! Always know, though, that we love and appreciate our designers, our customers, and our staff, and that we stand behind everything we sell. And, mostly, enjoy shopping with us. (-: